- August 17, 2021
- Posted by: Tanu Shyara
- Categories: Cloud Services, Cloud Telephony, Uncategorized
Cloud telephony is a phone system that runs from your Internet connection. Cloud telephony is a phone system that runs from your Internet connection. It can also be known as VOIP based hosted PBX. It helps you move your business phone services to the cloud.
Cloud telephony streamlines your business communications. and get on with the business. Whether you’re opening a new office, hiring employees, or expanding your in-house teams, cloud telephony will make expansion simple and affordable.
Cloud telephony is a type of Unified Communications as a Service (UCaaS). UCaaS is a unified communication model. Which means it brings together various communication system and collaboration tools. With cloud telephony you can not only take your phone calls to the cloud but also connect them to your video meetings, instant messaging, business processes in CRM boards.
As part of your UCaaS platform, cloud telephony will better connect your teams. And can make your employees more focused, and engaged, satisfied in their roles.
Cloud Telephony Work?
Cloud telephony works through a VOIP service provider. When you dial the phone number you want to call. So your service provider handles the routing. Or transmit over your Internet connection. This way it connects your phone to the person you are calling.
On its own, you’ll replace individual phone extensions with VOIP desk phones. Instead of connecting to a landline, you plug your phone into an existing network. In both these cases you are calling from an interface. And setting up the phone from seconds.
Because cloud telephony runs in the cloud, you can manage the business phone system through an online dashboard for complete control over phone numbers, call forwarding and adding new users.
Business benefits of Cloud Telephony
What are the problems with your phone system for your company? And much more and it could be worse based on our business communication reports. In 2019, 83% of companies lost a customer, missed a critical deadline, or terminated an employee because of a communication problem.
It is no surprise that the way we work has become dynamic and diverse, and technology is needed to keep this going. If you want to make sure that you never lose any customers, employees, and peace of mind because of communication problems, here are the cloud telephony benefits you’ll want to know.
1. Quick and easy implementation:
Cloud telephony implementation does not require any on-site infrastructure. This advantage means you can be up and running within a few days, potentially even within a day.
There’s no need to wait for a technician to configure your new telephony system, no phone lines set up, no delays and no lengthy process of hiring a full-fledged employee. Your cloud telephony provider takes care of everything. You will instantly have access to a virtual phone number and a dashboard that will allow you to manage the entire phone service.
2. Lower cost of running your business phone system:
There are many ways in which cloud telephony services can save you money. You can save up to 65% on our traditional phone bill. Cloud telephony protects your business from paying with maintenance contracts, limited calling minutes, restrictive local and toll free numbers, and online business SMS services.
With cloud telephony, there are no unexpected maintenance costs and bills. And if you are bootstrapped and you want to start with a low cost, you can buy a VOIP phone. And can use headset and laptop through softphone app.
3. Robust, powerful calling features:
We’re not talking about features that just look good on paper. The advanced calling features that come with cloud telephony allow you to work smart and be effective and focus on the right tasks at the right time. You can avoid manual, repetitive tasks and increase your team’s collaboration and customer support.
Here are some of the most valuable call management features of cloud telephony:
- Auto-attendant: which allows your caller to reach the right team.
- Call forwarding: which directs inbound calls based on predefined criteria.
- Enhanced Interactive Voice Response (IVR): a more interactive approach to automated customer service.
- Call forwarding: so you can forward calls to any desk phone or mobile phone.
- Video conferencing and screen sharing: for productive remote meetings.
- Toll-free number: which allows customers to reach you from a landline without additional toll charges.
- Local numbers: so you can establish a local presence wherever you want.
- Make call recordings securely and reliably: so you can maintain quality service.
Even better thing is that you will get this feature with HD audio and video call quality. This is a huge advantage for remote teams. There is nothing worse in life than a bad voice conference call.
4. Flexibility and Scalability of your phone system:
Cloud telephony will make development seamless. A VOIP solution will allow you to add more users in just a few clicks.
With a traditional PBX, you have to pay extra each time you hire a new employee and want to assign them a phone line. and requires desk phone wiring which takes some time to set up. Your increase will always bring delays and additional costs if you rely on an on-site phone system.
Cloud-based PBX is not only scalable, but it is easy to manage. You don’t need to be an IT expert. For example, if your call volume increases rapidly during busy times of the year, you can easily add and remove lines.
5. Increased Mobility:
Companies are increasingly switching to remote working options in the long term. Hosted phone systems are the trend right system.
Your employees can access their company’s phone lines anywhere as long as they have an Internet connection. It’s not just about answering phone calls; They can access their voicemail, set up or change call routing on the go.
Cloud telephony is an ideal solution for companies that adopt remote work, have satellite offices, or have multiple office spaces.
6. Simplify work with integrated communications:
Cloud communication helps you to store and access all the information on one platform. When you use a separate system for your calls and meetings, you have notes and important details from multiple places. Computer notes, spreadsheets, Post-it notes, notebooks, and the list goes on. It can take ages to find past conversations and take everyone out of their flow.
Cloud telephony consolidates everything into a single user interface. You can use it to collaborate with colleagues, manage clients, analyze real-time data, collect feedback, and advance important projects.
You will lead your business communication workflow to a single source of truth and move efficiently through your day. No more frustrating interruptions or wasting time hunting down important information.
7. Superior reliability and resilience:
Can you afford to be unavailable to your customers? If something happens to the power grid, what will be the consequences for your business? Wiring problems, overheating, or a minor storm can wreak havoc on your communications and reputation.
Reputed cloud telephony solutions provide 99.999% uptime so that you can work seamlessly. It also has built-in redundancy, so, in case of panic or similar problems, your calls stay online, and you always have a backup that you can use.