- March 5, 2018
- Posted by: vmayo
- Categories: Call Center Services, Inbound Call Center
A call center is one of the Outsourcing services which act as a hub to receive the calls from the customers and to call the customers for various promotional motives of the business. There are various types of services provided by an Inbound call center.
Customer Services
It is defined as the name depicts, servicing the customers to satisfy their needs. This is the facility of servicing before and after a purchase of the product or services to ensure the customer’s satisfaction customer service has great significance in any business as they build good customer relationship through interaction and bringing back the customer to the business.
Helpdesk
It is a service provided by the agents who assist, guide, troubleshoot and offer solutions to computer problems and IT related products. So Helpdesk has quite a lot of responsibilities and functions. The Helpdesk in inbound call centers not only provide the technical answers but also evaluate the problem. Hence it plays a very important role to maximize business relationships.
Technical Troubleshooting
It is a repair or advice service provided to the customers over the phone for their technical issues. The role of tech support has expanded to include to include telesales – pre and post technical support, onsite tech support, remote support, remote IT infrastructure management services. The goal of tech support call centers is to provide product information and technical assistance that are accessible 24 hours a day. Thus, the technical support is significant in delivering greater value to the business.
Order taking
service will help the customers to place their orders directly via telephone to the Order Taking agents. The agents will process the order. And they answer the customers to their doubts that may have about the products or services. Order taking service has become a major part of the inbound call center services. As they have too many advantages and the most important is increasing the sales of the product. The offshore order taking service includes taking the order and shipping information. Hence this makes the process much easier and thereby increases the sales and profits the business.