- July 18, 2018
- Posted by: vmayo
- Categories: Inbound Call Center, Virtual Receptionist
What is Cloud Telephony?
Cloud-Telephony is the technology that moves your business telephone device to the cloud. it is a voice and messaging service that replaces the need for the conventional business telephone system. The scenario for cloud-telephony India is changing fast, which includes more engagements for your business.
The usage of Cloud-telephony to your business allows you to make and receive multiple calls & SMSes simultaneously, without having to invest in any extra infrastructure. Services like IVR, Call Recording, Bulk SMS, event-based calling, etc. are only a few of the many features cloud-telephony has to provide.
Cloud-telephony is a service in which all telephone facilities are transferred to the clouds. This means that the company can now perform all the telephony function with data storage and internet facilities
Why A Business Need Cloud Telephony?
Maintaining records with cloud telephony
The cloud-telephony service helps the business to maintain records. With cloud telephony service the company can automatically be recorded all the data. This means the agents do not have to record data separately. The cloud telephony service records the caller name, number, phone number and the location in a database. This saves the agents time and efforts. This allows the company to have a secure database.
Available anytime
Cloud-telephony service allows the company agents to be available to the clients on 24X7 bases. This means the client can contact the company whenever they have a quarry.
Easy Analytics with Cloud Telephony Service
It helps in integrating any CRM. This helps the business to strategically plan their ideas by looking at the analysis. This is possible as the cloud telephony service give the companies a dashboard which can customize call, record leads and know the trends.
Enhance customer experience
It removes barriers like time, location, cost and language which act as a barrier to communication. By doing so it makes communication with customers easy, cost-effective and quick. As a result, it enhances customer experience and satisfaction.
Different areas where Cloud Telephony works
Many industries and businesses can use cloud telephony. Some of them are:-
- Banking and finance
- Healthcare
- Food and Beverages
- Customer care services
- Advertising
- Hospitality
- NGOs
- Real Estate
- Sports
- Event management
- Marketing
No matter which industry, business or startup it is cloud-telephony service can help them grow. With cloud-telephony service, they can benefit from service like IVR, call center solutions, virtual number, toll-free number, missed call, outbound calling, click-to-call and super recipients. All these come under the big umbrella of cloud telephony service and help a company to reach heights.