- August 8, 2018
- Posted by: vmayo
- Categories: Cloud Services, Cloud Telephony, Telemarketing Services
Cloud Telephony is the new face of telecommunication. Nowadays Internet is becoming the main technique for making Phone call. In Cloud Service, there is no need for any other hardware or additional telecom technique.
Cloud telephony is one of the highest speed telecommunication service hosted by the internet. As a result, Cloud replaces traditional telephone equipment (PBX).
In cloud Services, VoIP functions take audio signals as an input and convert them in digital signal and transmit it on the internet.
Cloud telephony service:
- Virtual EPABX
- Online Fax
- Telephony platforms to develop custom applications (IAAS)
- Virtual IVRS etc.
Working of Cloud Telephony
Generally, Cloud Service providers used to host their data and telecommunication services on a cloud server with high data security.
First of all When you take cloud telephony subscription, then telecommunication applications are accessed over the internet. Finally desktop handset or supported the web browser complete the process.
Why Cloud Telephony
Restrict hassles
Cloud Service providers offer fully managed services. So Support team will take care of your system if there are any problems.
Very easily scalable
Just focus to grow your business there no need to worry about the backend system because the vendor is there to help you. Therefore resource scaling is completed as per the end-user need.
Highly reliable
Likewise, Cloud system requires a data center to run servers. Therefore the company’s self-data center heightens security, low downtime, and quick solution to any temporary issue.
Complete authority over the system
you have access to change the configuration simply through your browser without waiting. Even more, you can also get guidance to make certain changes almost instantly.
CRM integration
Integrate your software to get the complete details of incoming & outgoing calls and listen to the conversation too.
No Manpower required
You may be easily Control the system yourself solely. So there is a need for a dedicated tech team.
Get actionable insights
Cloud Service provides full calling statistics for tracking help you to improve your customer experience.
Cloud Telephony says no to the desk
Access your system from anywhere around the world because Cloud telephony system is mobile.