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Cloud Telephony

Cloud Telephony, Latest Trending

5 Ways Cloud Computing is Changing the Business World

Companies are rapidly incorporating cloud technology (Cloud Computing), the ability to access distributed computer processing and storage capabilities. A 2016 poll showed that 41% of surveyed businesses are planning to expand spending on cloud technologies. Large companies are jumping on this trend even faster than smaller companies. 51% of large and mid-sized companies plan to increase spending on the cloud compared to 35% of smaller companies.

The economics and convenience of cloud computing is the main reason why 64% of surveyed companies said they would use an increased budget for cloud computing services.

There are 5 Ways of Cloud Computing is Changing the Business World:


Improve Operations

Cloud technology enables companies to scale their computing solutions as they grow. The days of forecasting how many servers to buy are long in the past. No one has to hide servers in closets or purchase more space in order to expand. Instead, companies can simply alter their usage with the cloud provider, like Amazon Web Services or Microsoft Azure. The cloud provider allocates more space and charges more money.

However, if a company has a decreasing need for computing resources, the company can also reduce their usage. The cloud technology scales with the computing needs of the business. 

For larger businesses, cloud technology is opening up a whole host of new applications.

Support Customers More Effectively


Not only does the cloud allow companies to create more valuable apps for customers, it enables better customer support. The days of a single person manning a telephone from nine to five are gone. Customers want answers and the ability to purchase products at all times of the day. The cloud makes this possible. Employees across the world can access the same information and services to support customers at any time of the day.

The cloud provides a flexible system that connects customers and employees via the mobile device, laptop or desktop computer. 

The cloud also makes it easier to share information with customers. The high-quality, high-bandwidth information that customers crave, such as how-to videos, is now a service that smaller companies can provide. 

Enable a Flexible Workplace


Employees also benefit from companies adopting the cloud. When all their work information is stored in the cloud, they are able to work from home. The number of telecommuting workers climbed from 9% in 1995 to 37% in 2015, according to a Gallup poll. Since many companies began adopting cloud technologies in the early 2010’s, it’s likely that the cloud has enabled this transformation.

The average worker now telecommutes 2 days per month. Thanks to cloud computing, she can use her favorite home devices and office supplies to connect and get work done. The cloud essentially enables the entire office to be present in any employee’s home.



Save on Infrastructure Costs


With employees connecting from home using their own devices, companies can benefit from a decrease in infrastructure cost. Fewer desks need to purchased if employees can rotate between the office and home. Many startups, including Zapier, are experimenting with an entirely remote workforce. Their business model doesn’t require maintaining an office building, which can save a lot of money. It also makes sense for startups like Zapier to adopt cloud technology because it lowers the costs of starting a business.

The infrastructure cost of servers and computers is spread across everyone connecting through a cloud service like Azure or AWS. 

Startups and entrepreneurs can also take advantage of cloud-based services, which often integrate seamlessly via APIs. A company can integrate accounting software with customer relationship management (CRM) software easily. In fact, many software as a service (SaaS) companies highlight these integrations as a benefit.


Store Data Safely

As companies, large and small, begin to adopt these cloud-based services, security becomes paramount. However, cloud services are starting to improve their safety record. Hence a RightScale survey found that security is no longer the top concern of companies adopting cloud services. Cloud service companies have had to up their game to accommodate big players like Toyota. 

Cloud Telephony, Virtual Receptionist

Is Virtual Receptionist Better than Traditional Call Centers

Virtual receptionists are contract workers and they perform many of the same tasks as traditional receptionists handle. They can take messages, handle phone calls, make follow up phone calls, manage your schedule and more. This includes every time that they reach out to your business on callThe last thing you want, in this case, is for them to be on hold endlessly or not be able to reach the right team member who can offer them a timely solution.

With a virtual receptionist, you can cut the percentage of calls ending up as hang-ups on your answering machine to nearly none.Hence  As long as you use your VR properly, you don’t have to miss out on any opportunities any longer. A live person answering the phone will provide far better customer service than just a machine that most customers will hang up on anyway.

For virtual receptionist, we have to look at some important things:

IVR

Your customer does not have to know that you are working out of your basement. Your IVR should be customizable and made to sound professional so you can project yourself as an “established brand”. An automated welcome greeting that connects your customers to the right department would be ideal.

Basic customer service

Of all the virtual receptionist features, this one may be the most important to your callers – the ability to provide basic customer service over the phone. If someone calls inquiring about your business hours, what your company does, or location details, a virtual receptionist should be able to answer those questions with ease and keep the caller moving through the sales funnel.

Call tracking

A live receptionist should be able to track all incoming calls, outgoing calls, missed calls, calls made to each department and more. It will help you know your customers better and offer them a better experience in terms of what they’re looking to achieve from the call.

Customer service improvement

Since all the calls are tracked and monitored, the customer can be assured of exceptional service every single time. The dashboard has details of the conversation with a particular customer, so an agent knows to pick up the conversation exactly from where they left.

Analytics

Get all relevant call reports, live analytics and campaign reports on a unified dashboard. Understand how customers are interacting with your business and make better business decisions.

Virtual Receptionist is Better than Traditional Call Centers :

Never Missed Any Calls

Virtual receptionist software keeps track of all the calls, it connects the customer to the right department instantly. In case a call is missed, it records the same with the customer input. This enables you to call the customer back as soon as possible with a solution.

Cost-effective

Most of the virtual receptionist software offers a pay-as-you-go model. This makes them fit for fast scaling businesses and a more feasible alternative to setting up the traditional call center.

CRM integration

A virtual receptionist software can be integrated with most CRMs. This helps keep a record of all the customer data, the past and ongoing conversations made via SMS, calls or emails; which further lets you predict the changing needs of the customer and address them to build loyalty.

A single number for the entire business

A virtual receptionist doesn’t need you to get multiple phone numbers. Using one number, you can set up an IVR that directs the customer to different departments. It’s easy for the customer to remember and definitely easier for you to manage.

Hence Virtual Receptionist is Better than Traditional Call Centers

 

Cloud Telephony, Virtual Receptionist

5 Ways by which Cloud Telephony can improve your Business

Cloud telephony plays an important role in building business needs and demands emerging business trends for business and startups. When you have a business that easily connects to all your customers. And users that are using your product. It becomes easy for you to connect to the world. Hence cloud telephony is emerging as a major enabler of new business trends for both established businesses and start-ups.

5 Ways by which Cloud Telephony can improve your Business

Give detailed call analytics

When you are dealing your customers on a call, it sometimes happens. That you may often forget some useful information said on a phone call. Using cloud telephony, it provides useful and accurate information on every call and SMS sent or received. This data being provided is very accurate to which company can make out issues. Like call volumes, the time taken while in the call, the number of missed call etc.  

Easy Customer Support

Customers are an integral part of every business, but fielding customer calls can be overwhelming. They come from multiple locations, they need your executives solving different issues, they run over-time, missed calls are beeping forever and, worst of all, they need your executives glued to their seats. Hence Cloud telephony makes call management infinitely easy with the ability to receive multiple calls in parallel, record calls to analyze issues, track time and route calls.

Customized call flow

Cloud telephony makes it easy for you to greet your customers in a friendly way. Which makes it easy to be available to your customers according to the seasons, special time, and any special days. The fancy voice behind the call makes it even more appealing to your customers which add an advantage to your brand. Even the calls that are assured privacy that the customers and executives can talk to each other without knowing each other’s numbers.

 Helps In Expansion Plans

Every business wants to scale up, but this does not happen without happy customers. Switching to cloud telephony systems makes it lighter and faster to care for your customers. With rich features that come for a fraction of a cost of the traditional system, scaling up suddenly looks less daunting. The biggest advantage that comes with cloud telephony is that scaling does not have to include costs on additional infrastructure or manually adding systems. Cloud telephony allows the addition/deletion/modification of users. Through a few mouse clicks and allows the freedom to make more calls and reach more people. Of course, the cost is only reflective of the usage.

Supports Remote Working

Cloud telephony inherently supports today’s remote and flexible work culture. And allows employees to take calls from their own mobile devices. Many businesses today operate from multiple locations and cloud telephony makes it easy to allow employees to work. Wherever they are Customer support, previously seen as a function tethered to a desk and a telephone. Can now happen from anywhere, without compromising on the quality of their work.

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